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24/7 Customer Service

Much More than Systems - Service and Support

We offer service and support to your medical gas system in any country in which we operate.

Our own service technicians, factory authorized distributors and local Atlas Copco customer centers all are available to ensure your system is always fully operational.

Technical Support USA: 888-4MEDGAS (888.463.3427)

US Service Availability & Response Times

  • Services available Monday through Friday 8:00 a.m. to 5:00 p.m.
  • Emergency service is available 24 hours every day, 7 days a week. Additional charges may apply.
  • Customers are provided with the mobile telephone, voice mail and pager numbers of primary and secondary Field Engineers.
  • Field Engineers will make every reasonable effort to respond to the customer by telephone within 4 hours.
  • Field Engineers will make every reasonable effort to arrive at the customer's site within 12 hours. Response times to remote locations may vary.

Technical Support UK: +44 (0) 1246 474 242  (After regular business hours, please call 0800.252.050)

UK Service Availability & Response Times

  • Services available during normal business hours.
  • Qualified service engineers are able to respond to emergency service calls day or night, 365 days a year.
  • Guaranteed response time to emergency calls is within 2 to 4 hours.
  • Once on-site, service engineers will ensure they can provide a comprehensive solution to whatever issue they find.
  • 24 hour call-out on UK mainland.

To find a local representative in your area, see our Worldwide Sales, Service & Customer Service Directory